Agreement and scope
These proposed terms cover the website, clinic portal and family app provided by Patita Labs, Inc., a US company with mailing address [to be confirmed]. The service must identify these terms and obtain valid acceptance during account creation or contracting. If acting for a clinic, you must have authority to represent it. A service order or signed agreement may include specific commercial terms. Mandatory consumer and data-subject rights remain protected.
Accounts and access
Provide accurate information, protect your credentials and use only assigned permissions. Clinics manage their teams’ membership and roles and must remove access when appropriate. Report suspected unauthorized access to hello@patita.app. Do not share passwords or access another clinic without authorization. Family-account age requirements must be established before launch.
Software support, care from your clinic
Patita provides tools for organizing information, appointments and communications. It does not provide veterinary services or replace professional judgment. Clinics are responsible for diagnoses, prescriptions, records and care decisions. An appointment request is not a confirmation. Medication requests require clinic review. Do not use messages or the assistant for emergencies; contact an emergency veterinary service directly.
Artificial intelligence and translations
Automated answers, summaries and translations can contain errors or omissions. An authorized user must check relevant information against the original record before sharing it or acting on it. Ask Patita is not a veterinarian and its outputs are not prescriptions. Only enter information you are authorized to process. The privacy notice and data-processing agreement must explain what is sent to AI providers.
Data, content and permissions
You retain your rights in your content. You authorize hosting, processing and transmission only as needed to deliver contracted features, follow lawful instructions and meet legal duties. Clinics must have the notices, authorizations and legal grounds needed for their records and communications. Family access depends on appropriate identity and permissions. These terms do not grant general permission to train models on customer records; additional uses require their own assessment, notice and valid basis.
Acceptable use
Do not use Patita for unlawful activity, harassment, fraud, unsolicited messaging or content that infringes others’ rights. Do not bypass access controls, introduce malicious code, extract other users’ information or interfere with the service. Security testing requires authorization. These restrictions do not limit legal rights that cannot be excluded by contract.
Plans, billing and cancellation
The order must disclose price, currency, taxes, features, limits, billing period and any automatic renewal before payment. Price changes must be communicated before taking effect. The cancellation method and effective date, refunds and any usage charges must be expressly defined at checkout. This draft imposes neither a minimum commitment nor a no-refund policy. Final commercial terms: [pending approval].
Providers and availability
Some features depend on third-party services, connectivity, devices and regional availability. Additional provider terms may apply and will be identified where appropriate. Patita may perform maintenance and reasonable product changes. This draft does not guarantee an uptime percentage, support response time or compatibility with another system; agreed commitments must be documented.
Intellectual property
Patita and its licensors retain rights in the software, brand and their own materials. While authorized, you may use the service for its intended purposes within the contracted plan. Software ownership is not transferred. Clinic and client content does not become Patita’s property through use of the service.
Suspension, closure and export
Access may be restricted when necessary for security risks, legal requirements or material breach, with notice and an opportunity to resolve the issue where reasonable and legally permitted. Measures must be proportionate. Clinics must be informed of export and retention options before account closure. Export formats, access window and backup deletion: [to be defined]. Cancellation does not remove the clinic’s legal record-retention duties.
Liability and dispute resolution
Each party retains its responsibilities under applicable law. Non-waivable rights and liabilities that cannot legally be limited are not excluded. Liability caps, contractual warranties, governing US state law and dispute venue require review before inclusion in the agreement. This draft adds no mandatory arbitration or class-action waiver. Mandatory rules of the applicable country prevail where required. To try to resolve an issue, contact hello@patita.app without prejudice to your legal remedies.
Changes, language and contact
Material changes must be notified with reasonable advance notice and require fresh acceptance where appropriate. They do not apply retroactively to reduce accrued rights. Spanish and English versions are provided; discrepancies will be resolved consistently with mandatory law and the applicable agreement, without presuming English controls. Contact: hello@patita.app. Effective date: [pending approval].